ur999 Privacy Policy

ur999 is the data controller in respect of all personal data collected through the ur999 platform. As data controller, ur999 determines the purposes for which and the means by which your personal data is processed. ur999 operates the platform at ur999.asia and is responsible for all gaming products and account services available thereon, including cricket betting, live casino, slots, Hi-Lo, and Ludo Quick.

ur999 takes its data protection obligations seriously and processes all personal data in accordance with applicable data protection principles: lawfulness, fairness, and transparency; purpose limitation; data minimisation; accuracy; storage limitation; integrity and confidentiality.

For all privacy-related matters, ur999 may be contacted at [email protected] (plain text — not a clickable link).

ur999 collects the following categories of personal data:

ur999 collects personal data through the following means:

• Account Registration: When you create a ur999 Account, you provide identity and contact data directly, including your name, mobile number, date of birth, and chosen password.
• Payment Transactions: Financial data is collected when you make deposits or request withdrawals via JazzCash, Easypaisa, or bank transfer.
• KYC Verification: Identity documents (CNIC) and related data are collected when you complete the ur999 identity verification process prior to your first withdrawal.
• Platform Usage: Technical and usage data are collected automatically through cookies, server logs, and analytics tools as you interact with the ur999 platform.
• Customer Support: Communications data is collected when you contact ur999 support via live chat or email.
• Third-Party Sources: ur999 may receive technical and fraud-detection data from its payment processing partners (including JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah) and gaming software providers for account security and compliance purposes.

ur999 uses personal data for the following purposes:

• Account Administration: To create, maintain, and manage your ur999 Account, verify your identity, authenticate your login sessions, and process account settings changes.
• Service Delivery: To provide access to ur999's gaming products (cricket betting, live casino, slots, Hi-Lo, Ludo Quick), process bets, calculate and credit winnings, and manage your PKR Wallet.
• Payment Processing: To process PKR deposits and withdrawals through your selected payment method (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah), verify payment authenticity, and maintain transaction records.
• Compliance & Legal Obligations: To fulfil KYC and anti-money laundering (AML) obligations, verify age eligibility (18+ requirement), respond to regulatory requests, and comply with applicable laws.
• Security & Fraud Prevention: To detect and prevent fraudulent activity, unauthorised account access, bonus abuse, and other prohibited conduct as defined in ur999's Terms & Conditions.
• Customer Support: To respond to your queries, resolve disputes, process responsible gaming requests (deposit limits, self-exclusion), and improve support service quality.
• Responsible Gaming: To monitor gaming patterns for indicators of problem gambling behaviour, enforce self-exclusion periods, and apply account limits requested by you through Account Settings.
• Marketing Communications: To send you promotional offers, PSL season bonuses, and ur999 product updates — only where you have consented to receive such communications or where ur999 has a legitimate interest in doing so. You may opt out of marketing communications at any time through your Account Settings.
• Platform Improvement: To analyse usage patterns, identify technical issues, improve platform performance, and develop new features based on aggregated, anonymised user data.

ur999 processes personal data on the following legal bases:

• Contract Performance: Processing necessary to operate your ur999 Account and deliver the services you have registered for, including payment processing and game access.
• Legal Obligation: Processing required to comply with KYC, AML, age verification, and other applicable regulatory requirements.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics — where ur999's legitimate interests do not override your fundamental privacy rights.
• Consent: Processing for marketing communications and optional data collection features, where ur999 has obtained your explicit consent. Consent may be withdrawn at any time through Account Settings without affecting the lawfulness of prior processing.

ur999 does not sell your personal data to third parties. ur999 may share personal data with the following categories of recipients where necessary to deliver its services or fulfil legal obligations:

• Payment Processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other accepted payment service providers — for processing deposits and withdrawals.
• Game Content Providers: Licensed gaming software and live casino studios that supply ur999's gaming products — limited to data necessary to enable game access and record game outcomes.
• KYC & Identity Verification Partners: Third-party verification providers used by ur999 to validate identity documents and confirm age eligibility.
• IT & Infrastructure Providers: Cloud hosting, cybersecurity, and platform infrastructure suppliers engaged to support ur999's technical operations.
• Regulatory & Law Enforcement Bodies: Where required by applicable law, court order, or regulatory direction, ur999 may disclose personal data to competent authorities.

All third parties with whom ur999 shares personal data are required to process such data securely, in accordance with applicable data protection principles, and only for the specific purposes for which the data was shared.

ur999 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention principles apply:

• Account data (identity, contact, and financial records) is retained for the duration of your ur999 Account and for a minimum period of five (5) years following Account closure, to satisfy AML and regulatory record-keeping requirements.
• Transaction records (deposits, withdrawals, bet histories) are retained for a minimum of five (5) years from the date of each transaction.
• KYC documentation is retained for the period required by applicable AML regulations, which may extend beyond Account closure.
• Support communications are retained for a period of two (2) years from the date of each interaction, unless a longer period is required for dispute resolution or regulatory purposes.
• Technical and usage data (logs, session data) is retained in identifiable form for up to twelve (12) months, after which it may be retained in anonymised and aggregated form indefinitely.

ur999 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include:

• SSL/TLS encryption of all data transmitted between your browser or device and ur999 servers.
• Encrypted storage of sensitive data including passwords (hashed) and financial identifiers.
• Two-factor authentication (2FA) available to all ur999 Account holders to protect login sessions.
• Access controls restricting ur999 staff access to personal data on a need-to-know basis.
• Regular security monitoring for anomalous access patterns and breach indicators.

No online platform can guarantee absolute security. In the unlikely event of a data breach affecting your personal data, ur999 will take all reasonable steps to contain the breach and will notify affected users and relevant authorities in accordance with applicable obligations.

ur999 uses cookies and similar tracking technologies to operate the platform, maintain login sessions, remember your preferences, and analyse platform usage. The following types of cookies are used:

• Strictly Necessary Cookies: Required for the ur999 platform to function, including session authentication, security tokens, and login persistence. These cannot be disabled without impacting platform functionality.
• Functional Cookies: Store your preferences such as language settings and game lobby filters to improve your ur999 experience across sessions.
• Analytics Cookies: Collect anonymised usage data to help ur999 understand how players interact with the platform and identify areas for improvement. ur999 uses analytics data in aggregate form only.

You may manage cookie preferences through your browser settings. Blocking strictly necessary cookies will affect your ability to log in and use ur999. ur999 does not use cookies for third-party advertising or data monetisation purposes.

Subject to applicable data protection laws, you have the following rights in respect of your personal data held by ur999:

• Right of Access: You may request a copy of the personal data ur999 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where ur999 no longer has a legal basis to retain it. Note that erasure requests may be limited where retention is required by AML or other regulatory obligations.
• Right to Restriction: You may request that ur999 restrict processing of your data in certain circumstances.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing.
• Right to Data Portability: You may request a structured, machine-readable copy of personal data you have provided to ur999.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time through your ur999 Account Settings without affecting the lawfulness of prior processing.

To exercise any of these rights, contact ur999 at [email protected] (plain text — not a clickable link) or via the 24/7 live chat in your Account dashboard. ur999 will respond to verified requests within thirty (30) days.

ur999 is strictly an 18+ platform. ur999 does not knowingly collect or process personal data of individuals under the age of 18. Age verification is applied at Account registration and prior to first withdrawal. If ur999 becomes aware that personal data of a minor has been collected, such data will be deleted and the associated Account closed immediately, with any balance forfeited.

Parents and guardians who believe a minor may have registered a ur999 Account are encouraged to contact ur999 support immediately via live chat or at [email protected] (plain text — not a clickable link) for prompt investigation and Account closure.

ur999 reserves the right to update this Privacy Policy at any time to reflect changes in its data practices, applicable law, or platform services. Material changes will be communicated to registered users via the mobile number or email address associated with their ur999 Account, or by posting a notice on the ur999 platform. The effective date of the current version is shown at the top of this page. Continued use of ur999 following notification of changes constitutes acceptance of the revised Policy. We encourage you to review this page periodically.

For all privacy-related queries, data subject rights requests, or concerns about ur999's data practices, please contact us through the following channels:

Email: [email protected] (plain text — not a clickable link)

Live Chat: 24/7 support accessible from the dashboard after ur999 Login.

ur999 takes all privacy enquiries seriously and aims to respond within thirty (30) calendar days. For complex requests, ur999 may require up to ninety (90) days and will inform you of the extended timeline within the initial thirty-day window.